Training and development Essay Example | Topics and Well Written Essays - 750 words

Training and development - Essay Example I will mail the self-administered questions to the customer service representatives in our organization. The customer service representatives will complete the mail-in survey within 3 days. I will tabulate, summarize, analyze, and discuss the results of the survey with the top management of the organization with a view of taking necessary actions in the future. I will use my self-administered questionnaires to establish the training needs of customer service representatives in our organization. The survey will help me to determine whether the training offered in the organization meets the needs of customer service representatives. The results of the survey will help me to develop and deliver effective training to this group of employees. I will also determine how to manage the trainees. The survey will equally determine if there is any need to outsource training with an aim of enhancing expertise in our organization. I chose to collect data using a mail-in survey that include both open-ended and close-ended questions. This method is beneficial since it allows me to poll all respondents within a short period. They are also cheap to administer and easy to analyze. The survey will offer first hand data that I can classify and explore further. The close-ended questions in the mail-in survey limit the respondents to specific parameters (Skillnets Ltd, 2013). It is easy to tabulate data collected from such questions since they required specific answers. On the other hand, the open-ended questions in the mail-in survey allow respondents to offer detailed feedback and present new ideas (Skillnets Ltd, 2013). However, tabulating the results from such questions will be challenging. Moreover, many respondents do not like completing such surveys and the return rate is mostly low. However, it is more effective to combine both close-ended and open-ended questions in this analysis. Ideally, it is important for a human

The Operations of the Stella-Jones Inc Research Paper

The Operations of the Stella-Jones Inc - Research Paper Example Due to its expansive network of operations, Stella-Jones operates about 27 plants for treating wood, which are spread across 15 states in the United States while the remaining ones are situates across five Canadian provinces (Nicolas). This paper therefore, explores the operations strategy of Stella-Jones Inc. as a Canadian company that is on an expansion path despite numerous logistical and technical setbacks. Although there are many wood treatment plants and companies in Canada, one of them, which is Stella-Jones Inc., stands out due to its unique operations and management strategies. Indeed, the company has developed and maintained a good rapport with its major customers over the years and this has really ensured security of supply by the company (Nicolas). In addition, the company has managed to stay afloat because it manufactures a wide range of products including railway ties and utility poles. Since the poles so manufactured by the company are considerably durable due to the due to the pressure treatment, they have always found uses in various areas ranging from domestic to industrial uses (Rochon 2012). Perhaps it is crucial at this point to the fact that Stella-Jones Inc. has for many years adopted a ‘boring’ operation strategy, which surprisingly, have paid off dividends. This is rightly so in the sense that it has produced not so ‘decent’ products but in real sense, their products are essential to both national and regional development (Rochon 2012). Although many people do not appreciate the significance of wood poles, railway ties, and timbers, it is worthy to note that telecommunications companies and electrical utility highly regard these products. This authentically means that Stella-Jones Inc. rips a decent profit off such companies through the provision of such essential products. More specifically, the company’s operation in pressure